FAQ


About Us

BrooklynThread, an independent jewelry collection, is a collision of bohemian chic and urban style, achieved by combining metal, glass and stone with leather, linen and thread. Each piece is hand-crafted in Brooklyn, N.Y.

Components

BrooklynThread pieces incorporate natural fibers and vintage/re–purposed materials. All packaging used is made of recycled paper. We strive to be green.

Shipping

All orders are shipped within 5 to 10 business days of purchase (excluding pre-order items). We ship worldwide via USPS for a flat rate of $6.95 (jewelry) and $11.95 (home accessories). Please note that tracking information is not available for orders shipped outside of the U.S.

Payment

We accept payment via Visa, MasterCard, American Express, Discover or PayPal.

Return Policy

Each BrooklynThread piece is handmade to order & returns are not accepted. If you are not entirely satisfied with your purchase, merchandise may be exchanged within 7 days of receipt of your order. To make an exchange you must first obtain a return authorization (RA) number. Please note that exchanges will not be accepted without a RA number. To receive your RA number, please contact us at brooklynthread@gmail.com, include a brief explanation of why you are exchanging your purchase and what you would like to exchange it for. Packages must be returned prepaid. We do not accept C.O.D. deliveries.

Mailing List

We recommend subscribing to the BrooklynThread mailing list for special offers, promotions and up to date information on new items. You can subscribe to the mailing listing here.

Contact Us

If you have any feedback, inquiries, custom order requests, or just want to say hello, visit the Contact Page and send us a message. We'd love to hear from you!